Damaged items instructed to be returned must arrive back in the condition they were received. Products must be new, unused, unaltered, uninstalled, not previously laundered or assembled e.g. no cut or clipped wires, no contact with water and no writing on the shipping carton to include all original packaging and accessories. Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in. 

Products and packaging not in original condition will not be accepted for return. 

Damage must be reported within 24 hours of receipt. To contact us for damage issues click here. Returns will not be accepted without a Return Authorization. 

Customer participation is needed. Be prepared to provide photos of the damaged product and packaging. Additional instructions will then be provided. If a replacement item is needed, items will be sent at no additional cost. If the damaged item is not returned within 30 days, Izaacs Furniture will recharge the original method of payment until the item is received. 

Large Package Deliveries
Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If a carton has visible damage or there is any reason for concern with the packaging or product condition “product damaged” must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate “damage” assume responsibility if merchandise is damaged. If at the time of delivery product itself appears to be significantly damaged the order may be refused.

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